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Nodus has 2 different classes of support lifecycle. One (Class 1) is for product which works within Microsoft ERP and the other (Class 2) is for product which loosely couple with Microsoft ERP via web services or other interfaces.
Class 1: Nodus policy is to provide mainstream support for the current and the last 2 Microsoft ERP versions, assuming those ERP versions have not exceeded the Microsoft Extended Support service period. The mainstream support end date for the second last ERP version will be 6 months after the new ERP release.
Class 2: Nodus policy is to provide mainstream support for the current and the last 2 Nodus versions. The mainstream support end date for the second last Nodus version will be 6 months after the new product release. If the product has been sunset, Nodus policy is to provide mainstream support for 2 years from the day of sunset.
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| Products Released |
* Extended Support |
Credit Card Advantage |
Upon Request |
Credit Card Encryption |
Upon Request |
ePay Advantage |
Upon Request |
eStore Solution Stack |
Upon Request |
CRM Charge |
Upon Request |
eStore Advantage |
Upon Request |
Transact Advantage |
Upon Request |
Retail Advantage |
Upon Request |
*Extended Support: Nodus provides extended support upon request. All extended support is charged time and material at a special rate, assuming the Microsoft product(s) is still within the Microsoft Extended Support Service period. Additional service premium may apply with conditions if the Microsoft product(s) has exceeded the Microsoft Extended Support Service period.
Please contact the Nodus Sales Team (909-482-4701 dial 1 for Sales) for a quotation on extended support request.
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